Refund Policy

At Baseline Courses, we are committed to providing high-quality online AI and IT courses. Please read our Refund & Cancellation Policy carefully before making a purchase.


1. Digital Products & Course Access

  • All courses are delivered online immediately after purchase.

  • Upon purchase, you gain access to all course materials, videos, and resources.

  • Due to the digital nature of our products, all sales are final once access is granted.


2. Eligibility for Refunds

Refunds may only be considered under the following circumstances:

  • Technical issues preventing access to the course that cannot be resolved by our support team.

  • Duplicate purchase or payment error.

Please note: Requests for refunds based on a change of mind or dissatisfaction with course content will not be accepted, as course previews and descriptions are provided before purchase.


3. How to Request a Refund

To request a refund, please contact our support team within 7 days of purchase.

Include your:

  • Name

  • Email used for purchase

  • Course purchased

  • Reason for refund request

Our team will review your request and respond within 3–5 business days.


4. Technical Support

If you experience technical issues accessing a course, we encourage you to contact us immediately. Most issues can be resolved without requiring a refund.


5. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated effective date.